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Exede. The next generation of satellite broadband service.

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Frequently Asked Questions

The following are answers to commonly asked questions about Exede. Have a question that isn't answered here? If you would like more information, you may contact us via phone.

1. What are the service plans I can get from Exede?

Exede has launched two primary services:

  • Exede12 which is covered by the new ViaSat-1 satellite, provides download speeds of up to 12 Mbps and upload speeds of 3 Mbps.
  • Exede5 serves the areas that have not yet been covered by the ViaSat-1 satellite. It provides download speed of up to 5 Mbps and an upstream of 1 Mbps.

All the regions covered by this plan have the same speed and the variation only comes in the level of data allowance. Just call us at 1-866-989-3105 and we will inform you about the plan available in your area.

2. Does this mean that whichever plan I purchase gives me the same fast speed?

Yes. We do not see why you have to pay more to enjoy our services. What matters is the amount of data that suits your needs. This will depend on the type of work you do on a regular basis.

3. How is it possible to provide such high speeds using a satellite service? Is it because of your new satellite?

Our new satellite has made a major breakthrough in the world of satellite Internet. The construction of the new ViaSat satellite system started in 2008. The system employed the most advanced technology to date and the fast Exede broadband service is its result. It uses ViaSat-1, an innovative satellite launched in October 2011. The satellite was designed with a capacity of more than one million subscribers, which is more than the total capacity of all the communication satellites serving North America.

4. Are the fast speeds due to the satellite's high capacity?

Our fast speeds are not just because of this. The system uses breakthrough Web acceleration technology that speeds up the way Web pages load. While the high capacity enhances speed, this innovative technology allows users to enjoy a snappier browsing experience. In addition, the sophisticated equipment used allows you to get the most of our services.

5. Why should I choose your services over the existing satellite Internet services? Will I be able to do new things?

You will get a completely new satellite Internet experience with the revolutionary Exede broadband service. Some of the things you can enjoy include:

  • Watching TV shows and streaming videos with relatively less buffering
  • Improved video chat with less jitters and lag
  • Share more photos with friends and family
  • Streaming and downloading music
  • Enjoying super-fast Web browsing and emailing experience
  • Connecting multiple computers, Web-enabled TVs, tablet devices and smart phones
  • Enjoy high-quality home phone service with Exede Voice

6. Can I use VoIP on the Exede service?

Yes. Launched recently, Exede Voice is optimized specifically for the Exede network and includes unlimited local and long distance calling in the U.S. and Canada. Other VoIP services may work fine with Exede, but you will likely see much better results with Exede Voice. Plus, calls don't count toward you monthly data allowance as they would with other VoIP services.

7. Will my service stop when I reach my data allowance for a given month?

If you reach the limit, you will still get our services but at reduced speeds. When your usage is reset to zero at the start of the next month, we will restore your fast speed. There is always the option to upgrade your plan at no extra cost.

8. Is it possible for me to get Exede broadband service if I already use WildBlue?

Yes, of course. As a valued current customer, we want you to experience the new super fast speeds of Exede Internet. The upgrade will require a brand new satellite dish and modem which will be installed and configured by a certified technician. We may be able to use the existing wiring and bracket for the satellite dish outside your home. The new service does require a fee to get started.

Please call us at 1-866-989-3105 so we can fill you in on all the details.

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